Subject: Returns Policy<\/p>\n\n\n\n
Document #: REL010<\/p>\n\n\n\n
Version: 1.0 <\/p>\n\n\n\n
Issued: 16-Dec-23 <\/p>\n\n\n\n
Last Updated 16-Dec-23 <\/p>\n\n\n\n
Issuer: Elliot Dason-Barber (Director), Andrew Miller (Director) <\/p>\n\n\n\n
1.0 POLICY STATEMENT <\/strong><\/p>\n\n\n\n Thank you for shopping at Rock Engineering Limited (REL). <\/p>\n\n\n\n If, for any reason, You are not completely satisfied with a purchase REL invite You to review its policy on refunds and returns. <\/p>\n\n\n\n The following terms are applicable for any products that You purchased with Us. <\/p>\n\n\n\n 2.0 INTERPRETATION & DEFINITIONS <\/strong><\/p>\n\n\n\n Interpretation <\/strong><\/p>\n\n\n\n The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. <\/p>\n\n\n\n Definitions <\/strong><\/p>\n\n\n\n For the purposes of this Return and Refund Policy: <\/p>\n\n\n\n \u2022 \u201cYou\u201d means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. <\/p>\n\n\n\n \u2022 \u201cREL\u201d (referred to as either \u201cthe Company\u201d, \u201cWe\u201d, \u201cUs\u201d or \u201cOur\u201d in this Agreement) refers to Rock Engineering Ltd, 186 Watling St. East, Towcester, Northants, NN12 6DB. <\/p>\n\n\n\n \u2022 \u201cService\u201d refers to the Website. <\/p>\n\n\n\n \u2022 \u201cWebsite\u201d refers to REL, accessible from www.rockengineering.shop \u2022 \u201cGoods\u201d refer to the items offered for sale on the Service. <\/p>\n\n\n\n \u2022 \u201cOrders\u201d mean a request by You to purchase Goods from Us.<\/p>\n\n\n\n Company registration no. 13460235 VAT Number \u2013 384 4757 55. Registered in England <\/p>\n\n\n\n Rock Engineering Limited, 186 Watling St. East, Towcester, Northants, NN12 6DB COMPANY POLICY <\/strong><\/p>\n\n\n\n 3.0 CANCELLATION RIGHTS <\/strong><\/p>\n\n\n\n You are entitled to cancel Your Order within 7 days without giving any reason for doing so. <\/p>\n\n\n\n The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. <\/p>\n\n\n\n In order to exercise Your right of cancellation, You must inform REL of your decision by means of a clear statement. You can inform us of your decision by: <\/p>\n\n\n\n By email: info@rockengineering.co.uk <\/p>\n\n\n\n By visiting this page on our website: Contact us <\/p>\n\n\n\n We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. <\/p>\n\n\n\n 4.0 CONDITIONS FOR RETURNS <\/strong><\/p>\n\n\n\n In order for the Goods to be eligible for a return, please make sure that: <\/p>\n\n\n\n \u2022 The Goods were purchased in the last 14 days <\/p>\n\n\n\n \u2022 The Goods were not used or damaged <\/p>\n\n\n\n The following Goods cannot be returned: <\/p>\n\n\n\n \u2022 The supply of Goods made to \u201cTo order\u201d, i.e. it was made at Your specific request, and was not an \u201con stock item\u201d, was made to Your specifications or was clearly personalized. <\/p>\n\n\n\n \u2022 The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. \u2022 The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. \u2022 The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. <\/p>\n\n\n\n We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.<\/p>\n\n\n\n Company registration no. 13460235 VAT Number \u2013 384 4757 55. Registered in England <\/p>\n\n\n\n Rock Engineering Limited, 186 Watling St. East, Towcester, Northants, NN12 6DB COMPANY POLICY <\/strong><\/p>\n\n\n\n 4.0 RETURNING GOODS <\/strong><\/p>\n\n\n\n You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address clearly stating the order number and description of the enclosed goods: <\/p>\n\n\n\n Rock Engineering Ltd <\/p>\n\n\n\n 186 Watling Street East <\/p>\n\n\n\n Towcester <\/p>\n\n\n\n Northants <\/p>\n\n\n\n NN12 6DB <\/p>\n\n\n\n REL cannot be held responsible for Goods damaged or lost in return shipment. Therefore, REL recommends an insured and trackable mail service. REL is unable to issue a refund without actual receipt of the Goods or proof of received return delivery. <\/p>\n\n\n\n 4.0 CONTACT REL <\/strong><\/p>\n\n\n\n If you have any questions about our Returns and Refunds Policy, please contact REL by: <\/p>\n\n\n\n email: info@rockengineering.co.uk <\/p>\n\n\n\n visiting this page on our website: Contact us <\/p>\n\n\n\n Andrew Miller, Director <\/p>\n\n\n\n Elliot Dason-Barber, Director<\/p>\n\n\n\n Company registration no. 13460235 VAT Number \u2013 384 4757 55. Registered in England <\/p>\n","protected":false},"excerpt":{"rendered":" Rock Engineering Limited, 186 Watling St. East, Towcester, Northants, NN12 6DB COMPANY POLICY\u00a0 Subject: Returns Policy Document #: REL010 Version: 1.0 Issued: 16-Dec-23 Last Updated 16-Dec-23 Issuer: Elliot Dason-Barber (Director), Andrew Miller (Director) 1.0 POLICY STATEMENT Thank you for shopping at Rock Engineering Limited (REL). If, for any reason, You are not completely satisfied with …<\/p>\n![\"\"\/](\"https:\/\/lh7-us.googleusercontent.com\/VvnfsLBxfn0SFb2-moKIBFLcZ7JEx9ZOxCtejPjQOdndeGEsdcF2zFyblxgI6I3_p8IiRJpbjCReJ1pBzHSpYYyqgne4ZDqsLiGUSEhXaPKEa_jzWCyBcOgFracwsSHeC0rISBMpzRZeaUR1XvXWMdU\")
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